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	<title>OpenAlchemy &#187; customer service</title>
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		<title>The Indian Callcentre issue</title>
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		<pubDate>Thu, 27 Sep 2007 12:30:16 +0000</pubDate>
		<dc:creator>Pensive</dc:creator>
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		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[We have all been there: 25 to 30 minute waiting times through automated phone systems to finally struggle with interaction through a noisy phone line, talking to customer service with only a rudimentary grasp of the english language and a slippery fumble of the comprehensible aspect of the accent.
I wont mention any names, but we&#8217;ll [...]]]></description>
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